Managing CRM Account Setting

• 
  
• Change Personal Information
  
• Add Social Information
  
• Change Locale Information
  
•  Change Name Format & Preferences
  
•  Use Signature
  

Once you sign up for the CRM and have your own account, you can personalise your CRM account. By default, the mandatory information provided by you at the time of sign up, is automatically updated. After logging in, you can change these details according to your preferences.

The following table gives the list of functions that are specific to Administrator and Standard Users:  \

Functions	Privilege
Change Name	Administrator and Standard User
Change Address Information	Administrator and Standard User
Change Language	Administrator and Standard User
Change Date Format	Administrator and Standard User
Change Time Zone	Administrator and Standard User
Change Signature	Administrator and Standard User
Change Name Format	Administrator and Standard User
Change Email ID*	Standard User
Change Password*	Standard User
Change Security Question*	Standard User
Change Answer*	Standard User
Change Profile	Administrator
Change Role	Administrator
Change Currency	Administrator
Add User	Administrator
Activate/ Deactivate User	Administrator
Re-Invite User	Administrator

Change Personal Information

You can change your personal details such as name, phone number, website, date of birth, address, language, time format, time zone, etc.

To change personal details

1. Go to Setup > General > Personal Settings.
   
2. In the Personal Settings page, click Edit icon for the corresponding section.
   

3. Modify the personal details in the Account Information pop-up as required. (Refer to the table below)

4. Click Save.

List of Standard Fields

Field Name	Description	Data Type
First Name	Specify the first name of the user.	Text box
Last Name*	Specify the last name of the user. This field is a mandatory field.	Text box
Alias	Specify the other name of the user.	Text box
Role*	Select the role (for example, Administrator, Standard User, and others). This is a mandatory field. Only if you have the Administrator profile, you can change this value.	Pick list
Email*	Display the primary E-mail ID of the user. This field can be updated in Accounts.	Email
Website	Specify the website URL of the user.	URL
Phone	Specify the official phone number of the user.	Pick list
Mobile	Specify the mobile phone number of the user.	Text box, integer value
Fax	Specify the FAX number of the user.	Text box
Date of Birth	Select the date of birth of the user from the mm/dd/yyyy drop-down list	Date box
Street	Specify the primary address of the CRM user.	Text box
City	Specify the name of the city where the user lives.	Text box
State	Specify the name of the state where the user lives.	Text box
Zip	Specify the postal code of the user's address.	Text box, integer value
Country	Specify the name of the user's country.	Text box
Language*	Select the language. This field is a mandatory field.	Pick list
Country Locale*	Select the country locale to specify your date format. This field is a mandatory field.	Pick list
Time Zone*	Select the time zone in which you are working. This field is a mandatory field.	Pick list

Add Social Information

Add social profiles (such as Twitter, Facebook and Google+) to your CRM account

To add a social profile

1. Go to Setup > General > Personal Settings.
   
2. Choose any of the social profile from the available list and click the +Add link.
   

3. Enter the login credentials and click Authorise app

4. Your social profile will now be linked with your CRM account. You can also change any of these profiles, re-authenticate or delete them whenever required.

Change Locale Information

Based on the country locale, you can mention the language for your account. Also, choose between 12 hr time format and 24 hr time format in the CRM account. The date format is automatically updated with the country locale that you select. The following international date formats are supported:

• dd-mm-yyyy
  
• mm-dd-yyyy
  
• yyyy-mm-dd
  
  
  
  
  

To change language, country locale, time format and time zone.

1. Go to Setup > General > Personal Settings.
   
2. In the Personal Settings page, click Edit icon for the Locale Information section.
   
3. Choose the value from the corresponding drop-down lists.
   
4. Click Save.
   

 Change Name Format & Preferences

Under the Name Format & Preferences section, you can modify the name format and set sort order preferences.

Change Name Format

By default, the name format is set as <Salutation><First Name><Last Name>. However, you can change the name format as per naming conventions used in your country.

Example: In the USA the name format is generally <Salutation><First Name><Last Name> whereas in Japan the format is <Last Name> <First Name> <Salutation>

To change name format

1. Go to Setup > General > Personal Settings.
   
2. Under Name Format & Preferences, select the required Name Format from the drop-down list.
   
   This format will be saved instantly and applicable in list views, lookup fields and user name.

Set Sort Order Preferences

Records are usually sorted in the [Module] list view based on the name format. However, if you prefer to have a sort pattern that is independent of the display name format, you can set this preference under sort order preference.

For example, your display name format is <First Name><Last Name>. But you wish to sort records in the Ascending or Descending order based on <Last Name> <First Name>. You can do this by setting the suitable sort order preference.

To set sort order preferences

1. Go to Setup > General > Personal Settings.
   
2. Under Name Format & Preferences, select a suitable option from the Sort Order Preference drop-down list.
   
   You will be able to sort the records based on this format even if this is not the display name format.
    

Full Name field in the List View

While creating a custom list view for a module, you will find a field called Full Name under Available Columns. This is a combination of the First Name and Last Name. This can be pushed to Selected Columns. Once used in a list view, the Full Name field will be displayed as Lead Name and Contact Name in the Leads and Contacts modules respectively.

Note that the First Name, Last Name and Full Name are individual fields, based on which records in the list view can be sorted in the ascending or descending order.

 Change Password

The applications provide Single Sign on service, and so if you change password for the CRM, it will be changed for all Services. Please note that you cannot change passwords for other users.

To change password

1. Click on  Setup > General > Personal Settings.
   

Above your name and contact details you will see the titles 'Personal Settings' and 'Update Email & Password Settings'

2. Click into 'Update Email & Password Settings'

3. You will then be prompted to enter your current password once, and your new password twice. 

4. Hit update to complete

 Use Signature

While sending emails to your customers, you can embed a signature automatically in the body of the message. Signatures can be customised as per your requirements.

To use the signature feature

1. Go to Setup > General > Personal Settings.
   
2. In the Personal Settings page, click Edit icon for the Signature section
   
3. Specify the signature in the HTML editor.
   To use the signature in emails, you need to enable the Add User Signature check box in the email template.
4. Click Save.
   

 Add Logo in your Signature

You can also add a logo in your signature by providing the image source in the HTML code.

To add logo in your signature

1. Go to Setup > General > Personal Settings.
   
2. In the Personal Settings page, click Edit icon for the Signature section
   
3. In the editor pop-up box, click to select an image and insert.
   
4. Click Save.
   

Changing Themes

The CRM Themes give individual users the option to customise the colors in their CRM account. Using the Themes feature, you can change the background color of tabs.

Please note that this customisation is User specific, i.e. a theme changed by one user will not be reflected in another user's CRM accounts.

To change theme

1. Go to Setup > General > Personal Settings.
   
2. In Personal Settings page, you can choose any theme from the available list as per your requirements.