the CRM provides email authentication standards that allows the organisations to increase the trustworthiness of an email's origin when they choose to send emails from the CRM using their domain. To authenticate your emails sent from the CRM, you need to validate the following authentication standards: 

• Domain Verification 
  
• DKIM (Domain Keys Identified Mail) 
  
• SPF (Sender Policy Framework) 
  

Email Authentication

Authenticating the email source consists of the following steps: 

Step 1. Add your company's domain or subdomain 

Adding your company's domains or subdomains is the first step for email authentication. Domain verification helps to ensure that the domain from which the emails are sent is authentic and trustworthy. To facilitate this, you have to add your company's email address and the domains or subdomains in the CRM. 

Step 2. Verify the domain details 

Once you add the domain, a verification code is generated and sent to the email address that should be entered to verify the domain details. The verification email is valid for 15 days, in case you do not receive an email or you have exhausted the validity period, you can use the  Resend Mail  link. 

Step 3. Validate the records 

Once the domain and subdomains details are verified, you can select either of the two email authentication standards to validate the email source: 

DKIM  - DKIM is used to ensure that the message has not been altered in transmission. It uses public key encryption to authenticate the email messages. 

SPF  - This authentication standard allows sending domains to define which IP addresses are allowed to deliver email messages on behalf of the domain.  

Note 

1. Another authentication standard that the sending domains use to block fraudulent emails is  DMARC  (Domain-Based Message Authentication, Reporting, and Conformance). It is built as a combination of the DKIM and SPF standards with additional features like reporting, policy definition, and the notion of identity alignment. A domain needs to pass both SPF and DKIM to satisfy the DMARC regulation.  
   

Add Your Company's Domain

To add your company's domain 

1. Go to  Setup  >  Channels  >  Email  >  Email Deliverability . 
   
2. In the  Email Authentication  page, click  Add Domain . 
   
    
   
3. In the  Add Domain  page, enter the  Email Address . 
   
4. Click  Add Domain . 
   
     
   

Verify the Domain Details

To verify the domain and subdomain details 

1. Go to the  Domain  and click  Enter Code . 
   
2. In the  Verify Domain  popup, enter the  Verification code . 
   
3. Click  Verify. 
   
    
   

Validate the Records 

To validate the records 

1. Go to the  Domain  and click  Validate Records . 
   
2. In the Authenticate Domain popup, copy the  SPF  or  DKIM  record code. 
   
3. Paste the code in your DNS settings. 
   
4. Click  Validate Record , once the code is added.